Friday, October 18, 2013

Shopping and Customer Service

Finally went grocery shopping. It's becoming more and more frustrating. Packaging and frequent location of stock changes is making it hard to locate items. Add in rude cashiers, poor stocking practices, and products not well maintained and I dread walking into the grocery store. I don't believe I'll return to the major chain store I use again. Never mind that I spend at least $500 every trip, and have shopped there for over three years. The quality of the workers there has gone so far down that it is absurd. It's not worth it. 

I'm to the point where I will find a small grocery store and pay more money in order to have a pleasant shopping experience. For everything else, I will shop at amazon or other small department stores.

Here is a rule of thumb. The better the economy, the worse the low wage employees. Ignore the news. A good economy means that good, hardworking people have decent paying jobs. It also means that low paying positions are held by anyone the employer can get. 

With a bad economy, you get to pick and choose people with great attitudes, intelligence and a terrific work ethic. With a good economy, the great employees move on to good jobs.

No offense to people who are starting out or those that choose the low paying jobs. I'm not including them in this equation.

I was an employer for years and dealt with those issues daily. At times I filled extra shifts due to not having decent people even applying.

There's a saying I was taught long ago, and I am paraphrasing here. "You can hire anyone to fill a job, but you can't make them into a good employee that deals well with customers and coworkers. What you want is to hire kind, friendly, well mannered people and to train them to be great workers."

It's so true. I will look for stores which have great employees who work hard and take pride in themselves and in their jobs. Those businesses will get my money from now on.

Enough for now.....

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